Thursday, 3 May 2012

How to change the Administrator password on your IP Office phone system

One of the first things you should do when taking over the management of your new Avaya IP Office phone system is to change the default password of the Administrator account. This account is used to make changes to the configuration of the system and you do not want unauthorised users getting access.

Run the Avaya IP Office Manager application

You will be presented with the Configuration Service User Login box into which you need to enter your details in order to login to the Avaya IP Office Manager.

The default Service User Name for this is Administrator

The default Service User Password is Administrator

Note: both the username and the password are case sensitive and the A in Administrator is capitalised.

This is one password that you want to make sure you change.

Click on File | Advanced | Security Settings

This will open up a dialog box called Security Service User Login. You need to enter the security service username and password to logon as a user that is authorised to make password changes. If you haven’t changed this account….

The default Service User Name is: security

The default Service User Password is: securitypwd

Again Note: both the username and password are case sensitive and this time the s in security is lowercase.

Expand the Service Users section and click on the Administrator user.

On the right column you will see the button to change the password. Click on this and set a new password.

OK the change.

Nearly done…..You just need to make sure that the change is fully applied or next time you try to log in as the Administrator account it will still be using the old password.

Click on the OK button at the bottom right of the screen to Apply all changes.

Before you close the application make sure you save the changes.

Go to File | Save Security Settings.

Hope you found this article useful.


  1. No doubt why Avaya is more preferred to use. Since they are one of the leading names IP telephony, they are really dedicated and committed to give us the quality service we need. Avaya phone system has added smart features to make everything in your office in good and sounded flow.

  2. This comment has been removed by a blog administrator.

  3. This is perfect information! I now see what more people want to use it. I have been looking into ip office in Boston MA for my office and company. Can you tell me where I can find more information about how to get it to my business? Thank you for sharing your knowledge and great tips!

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  5. Is it possible to change default password for security user in Avaya ip office 500 v2 ?

  6. creo que no, dejeme investigar

  7. I am trying to do an update but the update keeps failing, I think its the system password. How do I change that?

    1. the password for upgrading is "password".

  8. Hi
    I reset ip office 500 using the back side button. Now its not connecting with laptop through LAN ( and WAN( port. I am not getting ping for both ip. Please help me.

  9. This is very useful. But if I have a ip office with the administrator and security passwords changed, how do I bring them back to the default? I could use the procedure to ipo406v1 ipo406v2 ipo500 and ipo500v2. thank you very much

  10. Sorry I was wrong to write. Not i could use but i need the procedure.
    This is very useful. But if I have a ip office with the administrator and security passwords changed, how do I bring them back to the default? I need the procedure to ipo406v1 ipo406v2 ipo500 and ipo500v2. thank you very much

  11. This is important information for people and its solve our security service.The security is IP or office password service.

  12. Thanks!!!!!!!
    This really helped me.

  13. I like this post. Your information in very good.What are the avaya phone systemand PBX systems.or both are same.

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  17. i changed my Administrator password and now i cant log in as there any other account that i can use to change the password of the administrator?thanks!appreciate the help guys

  18. Thank you very much! As I got an IP Office with unknown Administrator password (but known security password), this article provides a great assistance to me. Especially the fact that "security" is case-sensitive :-P

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