Phone Manager Lite

Making a call with the phone manager program can be easier than doing it on your phone. After opening the application click on the Make New Call button to open the Call dialog box.

There are a 3 ways you can initiate a call from this screen:-

1.   Have a look at the bottom of the dialog box and by default you will see a list of users and numbers that exist in your Avaya phone system. Select the person you want to call and the Call button will turn blue. Click on this button or press return on the keyboard and your phone will start to ring the person. You have a few options here of which people you can select from which includes users, hunt groups and numbers which are stored in the central directory.

2.  Simply type the number you want to call into the Number box. You can type an internal extension number in here or an external number. If you need to press 9 to access an outside line make sure you include this. You can also copy and paste a number in here from a web page or other application. Once you’ve entered a number the Call button will light up and just click on this to initiate the call. Your phone will go onto speakerphone and start ringing.

3.  Alternatively you can type the name of the person you want to ring into the Name box. As you start typing the program will start matching what you type with people with extensions on your phone system. Again just click on the Call button to make the call.

Something to look out for is that once the system has matched a user or extension you will notice a small icon appear at the top left. This shows the users status. If the person is already on a call or has their Do Not Disturb setting turned on you may decide that instead of calling the persons phone you want to call their voicemail direct and leave them a message. If they have this enabled on their phone the “voicemail” button will become active. Alternatively if a person is on a call you can click on the “Ringback” button and once they have finished their current call your phone will ring and once you pick it up their phone will also ring.

If you tend to call the same people a lot of the time you will find the Speed Dials function useful. If you look at the Speed Dials tab you can create your own contacts here. When you want to call one of your speed dial contact just double click the icon or right click and select whether your want to call their work or home number. The really good thing about speed dials is that you can quickly see the status of the person before you call them. You can see if they are busy or have their Do Not Disturb setting on or if they are forwarding their calls to another phone.

Avaya phone manager lite makes it very easy to get your phone set up just the way you want it, to easily find people and make calls.